Support & FAQ
If you have issues while using your mat, please contact us via email: [email protected].
Or you can find the answer from the Frequently Asked Questions we’ve collected,
including delivery, order issues, payments, return & refund, etc.
Infrared Mat FAQs
If you are already using one, you might be familiar with the therapeutic benefits of using one. Can you leave a heating pad on all night? Safety is the key factor to consider whether we should sleep on an infrared heating pad or not. Keep reading so that you can reach a balanced conclusion on whether you should be using the pad while sleeping or not.
Are PHYMAT far infrared heating pads flexible and bendable? Can I put it on a recliner, wrap it around my body or cover it with it? Although most infrared heating pads are less flexible and can only be tri-folded for storage, there are still some soft models that are bendable and can be rolled up without consuming too much room.
When you use your PHYMAT Infrared Mat regularly in your life, you might need to clean it as often as when it’s dirty. To clean the controller, you can use a soft cloth, like a microfiber cloth…
PHYMAT is a brand of the infrared mat. Although with the same quality and efficiency, the PHYMAT heating pad is much cheaper than other brands. Why PHYMAT Infrared heating pads are sold at a much lower price?
Do heating pads give off radiation? Concerned about how to reduce EMF from heating pads? Just use a low EMF heating pad for healing pain relief.
Although PHYMAT far infrared heating pads are created with an easy-to-use design for improving your health and wellness, it is still important to remember always use the mat safely and correctly to avoid damaging, overheating, and fire risks.
Shipping & Delivery
All orders, with some exceptions, are shipped from our warehouse based in Phoenix, AZ, Houston, TX U.S. by UPS Global, Amazon Logistics, FedEx or United States Postal System (USPS) or by other Courier as we find available.
Shipping to US customers in the USA (excluding Alaska & Hawaii) is free.
Shipping to Alaska and Hawaii is subsidized and you will be provided with this lowest cost shipping at time of checkout.
For all other international customers shipping cost will be provided at time of checkout.
Shipping times vary depending on your location. Typically domestic shipments in the U.S. arrive within 1 week and international shipments can arrive within 1-2 weeks. Unforeseen circumstances do occur which may delay your order.
Orders typically ship within 2 business days of you ordering. US domestic customers can expect delivery within 7 business days, and other international customers within 12 business days. This is all subject to carrier activity as well.
You can look up your orders by signing in your PHYMAT account without entering your order number. Or track your package delivery status via shipment notification email.
We ship worldwide. Major locations like the Germany, UK, Canada, and Australia usually receiver orders fairly quickly.
Estimated delivery times are not guaranteed due to the delays the shipment may experience clearing customs and other unforeseen circumstances.
Additional taxes or duties may be due upon delivery based on your countries laws.
If you order has not arrived please check with the shipping courier as there is likely taxes or duties due that need to be paid before it is delivered.
When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery.
The customer is responsible for entering the correct address for orders. Packages that are returned to us due to incorrect addresses will be re-shipped at additional cost to the customer. Return shipping charges that are incurred due to incorrectly addressed packages will be paid by the customer.
If a package is un-deliverable, the customer is responsible for any return shipping charges and for cost of re-shipping a package when required.
PHYMAT is NOT responsible for tracking of the package status once the tracking number has been provided. We are not able to contact the courier for you for any courier issues that may arise including, but not limited to: late shipment or lost package. It will be the responsibility of the courier as they are the one processing and delivering your package. Please contact the courier for updates using the tracking number provided to you for any shipping issues.
Order & Payment
Each time you order, you’ll receive an order confirmation email as soon as your order is placed. If you haven’t received any email updates about your order, there are a few reasons this might happen.
Secure online credit card transactions are processed in real-time on behalf of the PHYMAT by the authorized merchant payment service provider LianLianPay using the highest levels of security available on the market.